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OS X Support Essentials (Lion 101) Boot Camp 
 
 
 
 
 
Duration: 3 days 

 

OS X Lion Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Lion. This course is designed to give you a tour of the breadth of functionality of OS X Lion and the best methods for effectively supporting users of OS X Lion systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Certification:

Students take the OS X Support Essentials 10.7 Exam to earn Apple Certified Support Professional (ACSP) 10.7 certification

 

Prerequisites:

Recommended for:

• Help desk specialists, technical coordinators, service technicians, and others who support Mac users
• Technical support personnel in businesses that use Macs for general productivity or creative design
• Technical coordinators or power users who manage networks of computers running Mac OS X — such as teachers and technology specialists who manage classroom networks or computer labs
Prerequisites:
Students should have the following prerequisite knowledge prior to attending the course:
• Knowledge of OS X and basic computer navigation

 

 What's Included:  

  • Authorized Courseware
  • Intensive Hands on Skills Development with an Experienced Subject Matter Expert
  • Hands on practice on real Servers and extended lab support 1.800.482.3172
  • Examination Vouchers & Onsite Certification Testing
  • Academy Code of Honor: Test Pass Guarantee
  • Optional: Package for Hotel Accommodations, Lunch and Transportation 

 

Academy Code of Honor  

The Academy guarantees that students shall pass all vendor examinations during the training program or may re-attend within one year of the program completion date. Students will only be responsible for accommodations and vendor exam fees. 

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