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CXA-100-1: Providing Help Desk Support for Citrix XenApp Boot Camp



Click Here to View Schedules & Pricing and to Enroll Online



Duration: 2 Days





This course introduces help desk professionals to XenApp and prepares them to troubleshoot common issues. Students will learn to identify whether more complex issues are related to the XenApp product, the network or directory services. By knowing the general problem area, help desk professionals can transfer cases to the appropriate person, such as a XenApp administrator or a network administrator. Interactive instructor-led discussion and hands-on labs and exercises guide learners through help desk tasks and prepare them to troubleshoot common issues encountered in a XenApp environment.





It is recommended that learners have basic knowledge of Microsoft Windows Server™ 2003 or Microsoft Windows Server™ 2008 environments, Active Directory, group membership within Active Directory and experience with basic client network connectivity.





Introducing the Citrix Troubleshooting Methodology
- Introducing the Citrix Troubleshooting Methodology
- Evaluating a Citrix Environment
- Implementing the Troubleshooting Methodology: Practice o Identifying Citrix Troubleshooting Resources

Introducing XenApp
- Citrix XenApp 5.0 Architecture and Communications
- XenApp 5.0 Features

Using Administrative Consoles
- Management Consoles in XenApp 5.0
- License Management Console
- Access Management Console
- XenApp Advanced Configuration
- Citrix Administrator Accounts and Permissions
- Remote Console Connections
- Session Monitoring

Introducing Published Applications and Resources
- Published Resources
- Application Streaming

Troubleshooting Applications
- Shadowing Users
- Troubleshooting Common Issues
- Content Redirection
- Troubleshooting Application Streaming

Troubleshooting Clients
- Citrix XenApp Plugins for Windows
- Architecture and Communication
- Citrix XenApp Plugin Installation
- Citrix XenApp Plugin Usage
- ICA Sessions
- Troubleshooting ICA Session Connectivity
- Streamed Sessions

Troubleshooting Policies
- Architecture and Communication
- Active Directory Policies
- XenApp Policies
- Troubleshooting Policies

Troubleshooting Printing
- Architecture and Communication
- Print Drivers
- Print Settings
- Driver Management
- Troubleshooting Common Printing Issues
- Troubleshooting Slow Printing Across a WAN
- Identifying Potential Issues

Troubleshooting Web Interface
- Web Interface Architecture and Communications
- Securing Communication from the Client to Web Interface
- Troubleshooting Authentication
- Troubleshooting Common Errors
- Using the Secure Gateway Management Console



What's Included:

  • Authorized Courseware
  • Intensive Hands on Skills Development with an Experienced Subject Matter Expert
  • Hands on practice on real Servers and extended lab support 1.800.482.3172
  • Examination Vouchers  & Onsite Certification Testing
  • Academy Code of Honor: Test Pass Guarantee
  • Optional: Package for Hotel Accommodations, Lunch and Transportation


Authorized Training:


The Academy is proud to be the #1 Microsoft Gold Certified Partner for Learning Solutions (CPLS) in Florida. 



Academy Code of Honor:  

The Academy guarantees that students shall pass all vendor examinations during the training program or may re-attend within one year of the program completion date. Students will only be responsible for accommodations and vendor exam fees.  

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