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Foundation Certification Boot Camp



Click Here to View Schedules & Pricing and to Enroll Online



Duration: 3 Days





This hands on, instructor led, ITSM 2011 Foundation certification training program introduces the student to the fundamentals of IT Service Management. ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full Service Lifecycle Management under current version. Delivered over three days the course features lectures, discussion, team exercises and quizzes






Anyone involved in the IT service profession including IT leadership, key business managers, network operations, business process analysts, business analysts, IT consultants, project managers, systems integrators, help desk managers and analysts, managed service providers, application developers, and solution providers and sales staff.



What's Included:

  • Authorized Courseware
  • Intensive Hands on Skills Development with an Experienced Subject Matter Expert
  • Hands on practice on real Servers and extended lab support 1.800.482.3172
  • Examination Vouchers  & Onsite Certification Testing
  • Academy Code of Honor: Test Pass Guarantee
  • Optional: Package for Hotel Accommodations, Lunch and Transportation



Course Outline:

• Service Strategy
• Service Portfolio Management
• Financial Management for IT Services
• Demand Management
• Service Design
• Design Coordination
• Service Catalog Management
• Service Level Management
• Availability Management
• Capacity Management
• Service Continuity Management
• Information Security Management
• Supplier Management
• Service Transition
• Transition Planning & Support
• Change Management
• Service Asset & Configuration Management
• Release & Deployment Management
• Knowledge Management
• Service Operations
• Service Desk Function
• Technical Management Function
• Application Management Function
• IT Operation Management
• Event Management
• Incident Management
• Problem Management
• Request Fulfillment
• Access Management
• Continual Service Improvement
• Seven Step Improvement
• Roles
• Process owner
• Process manager
• Process practitioner
• Service owner
• RACI Model
• Technology and architecture
• Service automation assists and integrating service management processes


Academy Code of Honor:  

The Academy guarantees that students shall pass all vendor examinations during the training program or may re-attend within one year of the program completion date. Students will only be responsible for accommodations and vendor exam fees.  

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