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Capability Management/Release, Control, and Validation Boot Camp

 

 

Click Here to View Schedules & Pricing and to Enroll Online

 

 

Duration: 5 Days

  

 

Description:

 

The ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing
qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that
leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and
the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on
industry practices in service management as documented in the ITIL Service Lifecycle core publications.

 

 

Prerequisites:

 

• IT professionals
• Business managers
• Business process owners
• Individuals who require a deep understanding of the ITIL Certificate in the Release, Control and
Validation processes and of how it may be used to enhance the quality of IT service support
within an organization.
• IT professionals that are working within an organization that has adopted and adapted ITIL, and
who need to be informed about, and thereafter contribute to, an ongoing service improvement
program
• Operational staff involved in change management, release and deployment management,
service validation and testing, service asset and configuration management, request fulfillment,
change evaluation and knowledge management, and who wish to enhance their role-based
capabilities
• Individuals who have attained the ITIL Foundation Certificate in IT Service Management and
wish to advance to higher level ITIL certifications
• Individuals seeking the ITIL Expert Certificate in IT Service Management for which this
qualification can be one of the prerequisite modules
• Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for
which the ITIL Expert is a prerequisite.

 

 

 

What's Included:

  • Authorized Courseware
  • Intensive Hands on Skills Development with an Experienced Subject Matter Expert
  • Hands on practice on real Servers and extended lab support 1.800.482.3172
  • Examination Vouchers  & Onsite Certification Testing
  • Academy Code of Honor: Test Pass Guarantee
  • Optional: Package for Hotel Accommodations, Lunch and Transportation

 

 

Course Outline:

 

• Introduction to release, control and validation (RCV)
• The purpose, objectives and scope of service transition lifecycle phase
• The RCV processes in relation to service transition
• Activities related to overall transition planning and ongoing support
• Change management
• The end-to-end process flow for change management , including its policies, design strategy,
concepts, activities, and interfaces with other processes
• A measurement model and the metrics that would be used to support change management within
RCV practices
• The benefits and business value that can be gained from change management and the challenges
and risks to be managed
• Service asset and configuration management (SACM)
• The end-to-end process flow for service asset and configuration management, including its
policies, design strategy, concepts, activities and interfaces with other processes
• A measurement model and the metrics that would be used to support service asset and
configuration management within RCV practices
• The benefits and business value that can be gained from service asset and configuration
management and the challenges and risks to be managed
• Release and deployment management (RDM)
• The end-to-end process flow for release and deployment management , including its policies,
concepts, phases, activities and interfaces with other processes
• Release and deployment models and related activities (for example, design, planning, build, pilots test, transfer, deployment, retirement). and how these activities ensure service quality
• A measurement model and the metrics that would be used to support release and deployment
management within RCV practices
• The benefits and business value that can be gained from release and deployment management
Request fulfillment
• The end-to-end process flow for request fulfillment, including its policies, concepts, activities, and interfaces with other processes (for example, RDM, SACM and change management)
• Request fulfillment models and related activities (for example, effectiveness of designs, changes,
performance) and how these activities help to ensure quality service within RCV
• A measurement model and the metrics that would be used to support request fulfillment within
RCV practices
• The benefits and business value that can be gained from request fulfillment and the challenges
and risks to be managed
• Change evaluation
• The end-to-end process flow for change evaluation, including its policies, concepts, activities
interfaces with other processes
• Perspectives and considerations for evaluating the effectiveness of a service change
• A measurement model and the metrics that would be used to support change evaluation within
RCV practices
• The benefits and business value that can be gained from change evaluation and the challenges
and risks to be managed
• Knowledge management (KM)
• The end-to-end process flow for knowledge management, including its policies, concepts, activities and interfaces with other processes (for example CSI processes)
• Related concepts (for example, data-information-knowledge-wisdom (DIKW)) and how these
activities help to ensure knowledge transfer and improved decision-making
• The benefits and business value that can be gained from knowledge management and the
challenges and risks to be managed
• Release, control and validation roles and responsibilities
• Generic roles that support service transition and the RCV processes
• The roles and responsibilities related to transition planning and support, change management,
service asset and configuration management, service validation and testing, release and
deployment management, request fulfillment, change evaluation, and knowledge management.
• Where and how these are used, as well as how they fit within the context of service transition
• Technology and Implementation Considerations
• The technology requirements for service management tools, where and how these would be used
within RCV (for example, knowledge management and service asset and configuration
management)
• The need and benefits of tools that support service transition as related to RCV
• Implementing RCV processes in the context of planning and managing change, service operation, project management, risk management, and staff considerations

 

 


Academy Code of Honor:  

The Academy guarantees that students shall pass all vendor examinations during the training program or may re-attend within one year of the program completion date. Students will only be responsible for accommodations and vendor exam fees.  

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