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 Capability Management/Planning, Protection, and Optimization Boot Camp

 

 

Click Here to View Schedules & Pricing and to Enroll Online

 

 

Duration: 5 Days

  

 

Description:

 

The ITIL Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding
qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules
that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module
and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on
industry practices in service management as documented in the ITIL Service Lifecycle core publications.

 

 

Prerequisites:

 

• IT professionals
• Business managers
• Business process owners
• Individuals who require a deep understanding of how the ITIL Certificate in the Planning,
• Protection and Optimization processes may be used to enhance the quality of IT service
support within an organization
• IT professionals who are working within an organization that has adopted and adapted ITIL
who need to be informed about, and thereafter contribute to, an ongoing service improvement
programmer
• Operational staff involved in capacity management, availability management, ITSCM,
information security management, and demand management, and who wish to enhance their
role-based capabilities
• Individuals who have attained the ITIL Foundation Certificate in IT Service Management and
wish to advance to higher level ITIL certifications
• Individuals seeking the ITIL Expert Certificate in IT Service Management for which this
qualification can be one of the prerequisite modules
• Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for
which the ITIL Expert is a prerequisite.

 

 

What's Included:

  • Authorized Courseware
  • Intensive Hands on Skills Development with an Experienced Subject Matter Expert
  • Hands on practice on real Servers and extended lab support 1.800.482.3172
  • Examination Vouchers  & Onsite Certification Testing
  • Academy Code of Honor: Test Pass Guarantee
  • Optional: Package for Hotel Accommodations, Lunch and Transportation

 

 

Course Outline:

 

 Introduction to planning, protection and optimization
The value to the business of PPO activities
The lifecycle within the PPO context
The purpose and objective of service design as it relates to PPO
The basic service design principles
Capacity management
The end-to-end process flow for capacity management, including its design strategy, components,
activities, roles and operation, organizational structure and its interfaces with other processes
A measurement model and the metrics that would be used to support capacity management within
PPO practices
The benefits and business value that can be gained from capacity management
Availability management
The end-to-end process flow for availability management, including its design strategy,
components, activities, roles and operation, organizational structure and its interfaces with other
processes
The benefits and business value that can be gained from availability management
A measurement model and the metrics that would be used to support availability management
within PPO practices
IT service continuity management (ITSCM)
The end-to-end process flow for ITSCM, including its design strategy, components, activities, roles
and operation, organizational structure and its interfaces with other processes
The four stages of ITSCM (i.e. initiation, requirements and strategy, implementation and on-going
operation) and how each can be used to support PPO
A measurement model and the metrics used to support ITSCM within PPO practices
The benefits and business value that can be gained from ITSCM
• Information security management
• The end-to-end process flow for security management , including its design strategy, components,
• activities, roles and operation, its organizational structure and its interfaces with other processes
• A measurement model and the metrics that would be used to support security management within
• PPO practices
• The benefits and business value that can be gained from security management
• Demand management
• The end-to-end process flow for demand management, including its design strategy, components,
activities, roles and operation, organizational structure and its interfaces with other processes
• Activity-based demand management as it relates to business and user activity patterns and how
these contribute to core and service packages
• The benefits and business value that can be gained from demand management in support of PPO
Planning, protection and optimization roles and responsibilities
• The roles and responsibilities related to capacity, availability, ITSCM and information security
management, how they fit and are used within the service design organization to support PPO.
• Technology and implementation considerations
• Service management tools, where and how they can be used within PPO for process
• implementation
• The types of tools that support service design as related to PPO.
• What best practices should be used in order to alleviate challenges and risks when implementing
• service management technologies and designing technology architectures

 

 

Academy Code of Honor:  
The Academy guarantees that students shall pass all vendor examinations during the training program or may re-attend within one year of the program completion date. Students will only be responsible for accommodations and vendor exam fees.  

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