Description
Duration: 3 days
This hands-on, instructor-led, ITSM 2011 Foundation certification training program introduces the student to the fundamentals of IT Service Management. ITIL is a set of best practices guidance that has become a worldwide-adopted framework for Information Technology Services Management (ITSM) by many Public & Private Organizations. Since early 1990, ITIL has been evolving from focusing on Functions and Processes under versions 1 and 2 to focusing on the Full-Service Lifecycle Management under the current version.
Delivered over three days, the course features lectures, discussion, team exercises and quizzes
Prerequisites
Anyone involved in the IT service profession including IT leadership, key business managers, network operations, business process analysts, business analysts, IT consultants, project managers, systems integrators, help desk managers and analysts, managed service providers, application developers, and solution providers and sales staff.
What’s included?
- Authorized Courseware
- Intensive Hands on Skills Development with an Experienced Subject Matter Expert
- Hands-on practice on real Servers and extended lab support 1.800.482.3172
- Examination Vouchers & Onsite Certification Testing- (excluding Adobe and PMP Boot Camps)
- Academy Code of Honor: Test Pass Guarantee
- Optional: Package for Hotel Accommodations, Lunch and Transportation
With several convenient training delivery methods offered, The Academy makes getting the training you need easy. Whether you prefer to learn in a classroom or an online live learning virtual environment, training videos hosted online, and private group classes hosted at your site. We offer expert instruction to individuals, government agencies, non-profits, and corporations. Our live classes, on-sites, and online training videos all feature certified instructors who teach a detailed curriculum and share their expertise and insights with trainees. No matter how you prefer to receive the training, you can count on The Academy for an engaging and effective learning experience.
Methods
- Instructor Led (the best training format we offer)
- Live Online Classroom – Online Instructor Led
- Self-Paced Video
Speak to an Admissions Representative for complete details
| Start | Finish | Public Price | Public Enroll | Private Price | Private Enroll |
|---|---|---|---|---|---|
| 12/12/2022 | 12/16/2022 | ||||
| 1/2/2023 | 1/6/2023 | ||||
| 1/23/2023 | 1/27/2023 | ||||
| 2/13/2023 | 2/17/2023 | ||||
| 3/6/2023 | 3/10/2023 | ||||
| 3/27/2023 | 3/31/2023 | ||||
| 4/17/2023 | 4/21/2023 | ||||
| 5/8/2023 | 5/12/2023 | ||||
| 5/29/2023 | 6/2/2023 | ||||
| 6/19/2023 | 6/23/2023 | ||||
| 7/10/2023 | 7/14/2023 | ||||
| 7/31/2023 | 8/4/2023 | ||||
| 8/21/2023 | 8/25/2023 | ||||
| 9/11/2023 | 9/15/2023 | ||||
| 10/2/2023 | 10/6/2023 | ||||
| 10/23/2023 | 10/27/2023 | ||||
| 11/13/2023 | 11/17/2023 | ||||
| 12/4/2023 | 12/8/2023 | ||||
| 12/25/2023 | 12/29/2023 |
Curriculum
Service Strategy
Service Portfolio Management
Financial Management for IT Services
Demand Management
Service Design
Design Coordination
Service Catalog Management
Service Level Management
Availability Management
Capacity Management
Service Continuity Management
Information Security Management
Supplier Management
Service Transition
Transition Planning & Support
Change Management
Service Asset & Configuration Management
Release & Deployment Management
Knowledge Management
Service Operations
Service Desk Function
Technical Management Function
Application Management Function
IT Operation Management
Event Management
Incident Management
Problem Management
Request Fulfillment
Access Management
Continual Service Improvement
Seven-Step Improvement
Roles
Process owner
Process manager
Process practitioner
Service owner
RACI Model
Technology and architecture
Service automation assists and integrating service management processes
