Description
Duration: 5 days
MS-721T00 covers the skills needed to plan, deploy, configure, manage, and troubleshoot Microsoft Teams-based collaboration systems, including Teams Phone, Microsoft Teams Rooms, Teams Premium, and related certified devices. The course addresses secure collaboration practices such as least privilege access, identity protection, conditional access, and threat monitoring through Microsoft Defender and Teams admin tools. Students complete hands-on labs and work through real-world scenarios throughout the five days. The course is available in Virtual Instructor Led and Private Group formats.
Target Audience
- Collaboration Communications Systems Engineers who are responsible for planning, deploying, configuring, maintaining, and troubleshooting solutions that include Microsoft Teams Phone, Teams meetings, Teams Premium, Teams Rooms, flexible workspaces, and other supported devices.
- IT professionals with a working knowledge of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management who regularly use the Microsoft Teams admin center, Teams Rooms Pro Management portal, PowerShell, and the Microsoft Call Quality Dashboard.
- Professionals who work alongside Teams administrators, Microsoft identity and access administrators, Microsoft 365 administrators, and other stakeholders such as facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solution providers.
Prerequisites
- Microsoft 365 and Microsoft Teams
- Networking, telecommunications, and audio/visual basics
- Identity and access management basics
What’s included?
- Authorized Courseware
- Intensive Hands on Skills Development with an Experienced Subject Matter Expert
- Hands on practice on real Servers and extended lab support 1.800.482.3172
- Examination Vouchers & Onsite Certification Testing – (excluding Adobe and PMP Boot Camps)
- Academy Code of Honor: Test Pass Guarantee
- Optional: Package for Hotel Accommodations, Lunch and Transportation
With several convenient training delivery methods offered, The Code Academy makes getting the training you need easy. Whether you prefer to learn in a classroom or an online live learning virtual environment, training videos hosted online, and private group classes hosted at your site. We offer expert instruction to individuals, government agencies, non-profits, and corporations. Our live classes, on-sites, and online training videos all feature certified instructors who teach a detailed curriculum and share their expertise and insights with trainees. No matter how you prefer to receive the training, you can count on The Code Academy for an engaging and effective learning experience.
Methods
- Instructor Led (the best training format we offer)
- Live Online Classroom – Online Instructor Led
- Self-Paced Video
Speak to an Admissions Representative for complete details
| Start | Finish | Public Price | Public Enroll | Private Price | Private Enroll |
|---|---|---|---|---|---|
| 5/25/2026 | 5/29/2026 | ||||
| 6/15/2026 | 6/19/2026 | ||||
| 7/6/2026 | 7/10/2026 | ||||
| 7/27/2026 | 7/31/2026 | ||||
| 8/17/2026 | 8/21/2026 | ||||
| 9/7/2026 | 9/11/2026 | ||||
| 9/28/2026 | 10/2/2026 | ||||
| 10/19/2026 | 10/23/2026 | ||||
| 11/9/2026 | 11/13/2026 | ||||
| 11/30/2026 | 12/4/2026 | ||||
| 12/21/2026 | 12/25/2026 | ||||
| 1/11/2027 | 1/15/2027 | ||||
| 2/1/2027 | 2/5/2027 | ||||
| 2/22/2027 | 2/26/2027 | ||||
| 3/15/2027 | 3/19/2027 | ||||
| 4/5/2027 | 4/9/2027 | ||||
| 4/26/2027 | 4/30/2027 |
Learning Objectives
- Design and implement Teams Phone with PSTN connectivity (Calling Plans, Operator Connect, Direct Routing)
- Manage Teams meetings, webinars, and town halls
- Configure Microsoft Teams Rooms and Surface Hub devices
- Monitor and optimize performance using Teams admin tools, PowerShell, and the Call Quality Dashboard
- Apply identity and access management best practices
Course Outline
Module 1: Teams meetings and calling fundamentals
Introduction to Teams meetings and events; introduction to Teams Phone; overview of auto attendants and call queues; Teams client options; overview of Microsoft Teams Rooms and phones; Microsoft 365 Copilot in Teams calling, meetings, and devices; module assessment.
Module 2: Teams Phone planning
Planning a Teams Phone deployment; planning for PSTN connectivity; identifying license requirements; planning for Teams Phone devices; planning and designing Teams Phone features; planning for voicemail; module assessment.
Module 3: Planning Microsoft Teams Rooms and shared meeting spaces
License requirements for Teams Rooms and shared devices; Microsoft 365 Copilot and Teams Rooms overview; differences between Teams Rooms on Android and Windows; Teams Rooms on Surface Hub 2S; Teams Rooms accessories, components, and peripherals; integrating Teams with third-party or existing conferencing systems; Teams Rooms management options; module assessment.
Module 4: Network planning and optimization for Teams media
Teams network requirements; evaluating network specifications; designing networks for media optimization; designing and validating VPN split tunneling; configuring media bit rate for Teams; designing and implementing QoS; module assessment.
Module 5: Deploying and configuring Teams Phone
Configuring emergency calling for Teams Calling Plans; managing and configuring Microsoft PSTN numbers; configuring Operator Connect and Teams Phone Mobile; configuring Teams Phone policies; creating and managing Teams policies; module assessment.
Module 6: Teams Phone with Direct Routing deployment
Designing Direct Routing call flows; implementing SIP trunking with Direct Routing; configuring emergency calling for Direct Routing; extending Teams Direct Routing infrastructure; deploying and maintaining a survivable branch appliance; module assessment.
Module 7: Extending Teams Phone with additional services
How Teams interacts with additional services; configuring compliance recording in Teams; configuring and integrating a certified contact center in Teams; designing and deploying voice bots in Teams; module assessment.
Module 8: Managing meetings and events
Teams meetings and events overview; configuring meeting settings; creating and managing meeting policies; configuring audio conferencing; creating and managing meeting templates and template policies; creating and managing meetings customization policies; webinars and town halls with Teams Premium; creating and managing events policies; immersive spaces in Teams; module assessment.
Module 9: Guided project – Applying Teams policies to meet business requirements
Hands-on guided project in which students prepare and apply Teams policies to address real-world business requirements; module assessment.
Module 10: Configuring and managing voice users
Enabling users for Teams Phone; enabling users for Direct Routing with Teams Phone; enabling additional calling features for Teams Phone; enabling users for Teams Phone Mobile; module assessment.
Module 11: Setting up auto attendants and call queues
Designing call flows for auto attendants and call queues; configuring auto attendants and call queues; deploying a channel-based call queue; configuring resource accounts; configuring Microsoft 365 groups for voicemail; interpreting call queue conference modes and routing methods; configuring holidays and custom music on hold; deploying and managing the Queues app; module assessment.
Module 12: Deploying and managing Teams devices
Managing Teams Phones and Room Systems; Teams Rooms management options; managing Surface Hub 2S devices; configuring the Microsoft Teams SIP gateway; managing Teams displays; remote provisioning and sign-in for Teams Phones; remotely updating and managing Teams devices; managing Teams device tags; module assessment.
Module 13: Guided project – Setting up meeting room experiences
Hands-on guided project focused on preparing and configuring meeting room experiences using Microsoft Teams Rooms and related devices; module assessment.
Module 14: Monitoring and troubleshooting Teams collaboration systems
Diagnosing and troubleshooting phone number assignment and Teams client issues; diagnosing and troubleshooting call failures and call quality problems; reporting on and troubleshooting Teams calls using the Call Quality Dashboard; diagnosing and troubleshooting Direct Routing issues; troubleshooting and monitoring Teams devices, meetings, calling, and Teams Rooms devices; module assessment.
Module 15: Configuring BYOD spaces and bookable desks
Overview of BYOD spaces and bookable desks; preparing BYOD spaces and peripherals; configuring buildings and floors in Microsoft Places; configuring bookable desks and desk pools; enabling desk booking with Microsoft Places; managing and monitoring BYOD spaces; module assessment.
