What’s included?

• Authorized Courseware
• Intensive Hands on Skills Development with an Experienced Subject Matter Expert
• Hands on practice on real Servers and extended lab support 1.800.482.3172
• Examination Vouchers & Onsite Certification Testing- (excluding Adobe and PMP Boot Camps)
• Academy Code of Honor: Test Pass Guarantee
• Optional: Package for Hotel Accommodations, Lunch and Transportation

Curriculum

Course Outline

Module 1: Cisco Unity Connection

Lesson 1: Designing and Deploying Cisco Unity Connection
Physical Server Choices for Cisco Collaboration System Applications
VMware vSphere ESXi Versions and Licensing
Physical and Virtual Architecture Comparison
Virtual Machine Encapsulation and Files
Typical Versus Custom Virtual Machine Creation
OVA Template for Cisco Unity Connection
Resizing Virtual Machine Resources
Shares and Reservations
Virtual Switch and NIC Teaming
Storage Overview
Sizing and Scaling Cisco Unity Connection Servers
Active-Active, High-Availability Deployment
Cisco Unity Connection Deployment Options
Traffic-Pattern Evaluation Example
Cisco Unity Connection Networking
HTTPS Networking
Voice Profile for Internet Mail
Cisco MediaSense Overview
Cisco MediaSense Virtualization and Platform Overlays
Video Compatibility Matrix and Network Topology
Design Guidelines for Video Greetings
Call Flows
Voice-Messaging Call Flows in SRST and AAR Mode

Lesson 2: Integrating Cisco Unity Connection with Cisco Unified Communications
Manager
Cisco Unity Connection Administration
Cisco Unified RTMT
Cisco Prime Licensing for Voice Messaging
Add Cisco Unity Connection in Cisco PLM
Cisco Unity Connection Integration Options
Cisco Unity Connection SCCP Integration
Cisco Unity Connection SIP Integration
Cisco Unity Connection Integration Troubleshooting Tools
On-Net and Off-Net Calls
Call Forward Options
Cisco Unity Connection Call Routing
Port Monitor
Default Call-Routing Behavior
Integration Considerations

Lesson 3: Configuring Cisco Unity Connection Users, Templates, and Class of Service
Cisco Unity Connection Class of Service
Cisco Unity Connection User Templates
User-Creation Options
Cisco Unity Connection User
Password Settings and Roles
User Transfer Rules
Greetings
TUI Experience
Alternate Extensions
Voice Mailbox
Mailbox Stores and Membership
Message Aging Policy and Mailbox Quotas
Private Distribution Lists
Notification Devices

Lesson 4: Configuring the Cisco Unity Connection System
Cisco Unity Connection System Settings Overview
General Settings vs. User Settings
General Configuration
Time Zone Usage
Cisco Unity Connection Distribution Lists
Cisco Unity Connection Authentication
Roles
Cisco Unity Connection Restriction Tables
Cisco Unity Connection LDAP Integration
Import of Users from LDAP Server
Phone Number Conversion
Search Base
LDAP Filter
Import of Users from Cisco Unified Communications Manager

Lesson 5: Implementing Cisco Unity Connection Dial Plan and Call Management
Cisco Unity Connection Dial Plan Components
Dial Plan Example
Cisco Unity Connection Call Handler Types
Call Handler Reachability
Auto-Attendant Example
Call Handler Templates
Call Handler Template Options
Caller Input
Default Call Handler Flow
Greeting Analysis
Caller Input Analysis
Operator Call Handler
Goodbye Call Handler
Directory Handler
Interview Handler

Lesson 6: Configuring Unified Messaging
Unified Messaging Terminology
Single Inbox High-Level Architecture
Single Inbox Functionality
Unified Messaging Benefits
Exchange Integration Options
Cisco Unity Connection Deployment Options
Security, Compliance, and Discoverability
Message Synchronization Architecture
Configure Integrated Messaging
Task List to Set Up Unified Messaging Single Inbox
Exchange Mailbox Moves
Backup and Restore of Mailboxes

Lesson 7: Troubleshooting Cisco Unity Connection
Troubleshooting Cisco Unity Connection
Reorder Tone
Call Forward to Cisco Unity Connection
Route Pattern Affecting Call Forward
Login Not Working
PIN Not Accepted
MWI Issues
MWI Status
Wrong Greeting
Time Schedule
Voice Messages
Call Handler Transfer Issues
Call Handler Issues
AAR and Cisco Unified SRST Issues
Cisco Unified RTMT
Cisco Unity Connection Performance Counters
Alert Properties
Reporting in Cisco Unity Connection
MWI Troubleshooting
Macro Traces

Lesson 8: Deploying Voice Mail Redundancy in Branch Offices
Introduction to Cisco Unity Connection SRSV
Specifications for Virtual Platform Overlay
Cisco Unity Connection SRSV Solution
Cisco Unity Connection SRSV Licensing
Limitations in Cisco Unity Connection SRSV Mode
SRSV Configuration Checklist for Branch Sites
Activate Cisco Unity Connection SRSV
DNS, Domains, and Self-Signed Certificates
Cisco Unity Connection SRSV Menu Overview
SRSV Configuration Checklist for Headquarters Site
Set Up Headquarters Cisco Unity Connection
Automatic Provisioning and Polling
Monitor the Provisioning and Polling Status
Replicate System Distribution List
Troubleshooting Issues in Provisioning

Module 2: Cisco Unity Express

Lesson 1: Designing and Deploying Cisco Unity Express
Cisco Unity Express
Cisco Services-Ready Engine
User Access
Cisco Unity Express Auto-Attendant
Schedules
Integrated Messaging
Distribution Lists
Notifications
Notification for Scheduled Backup
Cisco Unity Express Integration
Deployment Models
Voice Messaging System Comparison

Lesson 2: Integrating Cisco Unity Express with Cisco Unified Communications
Manager Express
Voicemail Integration on Cisco Unified Communications Manager Express
Service Module
Dial Peer Configuration
Voicemail Access for SCCP Phones
MWI for SIP-Controlled IP Phones
MWI Options
MWI Outcall
MWI Using SIP Notification Messages
MWI SIP for Ephone-dns
Transcoding
Connecting and Initiating Cisco Unity Express Module
Software Installation
Software Versions and Licenses
Configure SIP Triggers for Default Applications: Voicemail
Configure MWI Outcall Directory Numbers
Configure MWI Using SIP Notify

Lesson 3: Configuring Cisco Unity Express User Accounts and Features
System Settings
Authentication Rules
Subscribers
User Import
Mailboxes
Mailbox Defaults
Adding Mailboxes
Distribution Lists
Schedules and Holidays
Web Inbox
Message Notification
Privilege Levels
Cisco Unity Express VoiceView Express
Integrated Messaging

Lesson 4: Configuring Call Routing with Cisco Unity Express Auto-Attendant
Cisco Unity Express Auto-Attendant Overview
Cisco Unity Express Auto-Attendant Operation Example
Cisco Unity Express Auto-Attendant Features
Cisco Unity Express Windows Editor for Auto-Attendant Interactive Voice
Response Script Comparison
Cisco Unity Express Auto-Attendant Configuration Checklist
Prompts
Administration Via Telephone
Default System Scripts
Call Flow
Application Ports
Editor Express
Cisco Unity Express Windows Editor for Auto-Attendant Interactive Voice
Response Scripts
Scripts

Lesson 5: Troubleshooting Cisco Unity Express
Call Processing to Messaging System Call Flow
Cisco Unified Communications Manager Express
Cisco Unity Express Troubleshooting
Logging
Cisco Unity Trace Tool
Using trace Commands via CLI
GUI Macro Feature
SIP Troubleshooting
SIP Call Flow
Troubleshooting SIP Issues
Troubleshooting MWI Issues
Troubleshooting Mailbox Issues
Interpreting TUI Sessions

Module 3: Cisco Unified IM and Presence Implementation

Lesson 1: Designing and Deploying Cisco Unified IM and Presence
Cisco Unified Communications Manager Presence Introduction
Cisco Unified Communications Manager Presence
Indicators for Speed-Dial Presence
Cisco Unified Communications Manager Call History Presence
Cisco Unified Communications Manager Subscribe CSS
Cisco Unified Communications Manager Presence Groups
Cisco Unified Communications IM and Presence Introduction
Microsoft Integration
OVA Template for Cisco Unified Communications IM and Presence
Cisco Unified Communications IM and Presence Cluster
Cisco Unified Communications Manager Deployment Options
Service Discovery
Quality of Service
Cisco Jabber Port Usage
Enterprise Instant Messaging
Multicluster Deployment
Federated Deployment
Microsoft OCS Federation
Mapping of Presence Status
Federation Preparation

Lesson 2: Describing Cisco Unified Communications IM and Presence
Components and Communication Flows
Cisco Jabber Information Flow in Deskphone Mode
Cisco Jabber Information Flow in Softphone Mode
Cisco Jabber in Phone-Only Mode
Cisco Jabber and Voicemail
Cisco Jabber and Conferencing
Integration with LDAP for Cisco Jabber
Cisco Unified Communications IM and Presence, Active Directory, and
Exchange
Cisco Unified Communications IM and Presence Architecture
Cisco Unified Communications IM and Presence Cluster
Cisco Jabber Login Flow
Access for Cisco Jabber without VPN

Lesson 3: Integrating Cisco Unified Communications IM and Presence
Set Up Cisco Unified Communications Manager for Presence
Checklist for Cisco Unified Communications Manager Setup
Cisco Jabber UC Services
Implementing Cisco Unified Communications IM and Presence
Checklist for Cisco Unified Communications IM and Presence Setup
Cisco Unified Communications IM and Presence Services
Cisco Jabber Service Discovery
Service Discovery: Domain
Service Discovery: Operating Mode
Cisco UDS SRV Record
SRV Records
DNS SRV Record Priorities and Weights
Troubleshoot DNS SRV Entries
Methods of Installation
Create a Custom Installer

Lesson 4: Configuring Cisco Unified Communications IM and Presence Features
and Implementing Cisco Jabber
Cisco Jabber in Phone-Only Mode
Configure Cisco Jabber in Softphone Mode
Legacy Client Settings
Cisco Jabber UC Services
Upload Jabber-Config File to TFTP Server
Visual Voicemail Interface for Cisco Jabber
Cisco Jabber in Softphone Mode
Cisco Jabber Account Options
Connection Status
LDAP Profile Test
Voicemail Profile Test
Enable End Users and Devices for CTI
Cisco Jabber in Deskphone Mode

Lesson 5: Configuring Cisco Jabber Mobile and Integrating Directory Servers
Cisco Jabber Framework Alignment
Configuration URL
Legacy Client Settings
Video Features
Dial-via-Office Reverse Calling
Low-Bandwidth Mode
URL Handlers
Secure Cisco Jabber on Mobile
Add Cisco Jabber in Cisco Unified Communications Manager
Cisco Jabber User Configuration XML File
Cisco Jabber Configuration Sources
Cisco Jabber Contact Sources
Contact Lookup
Cisco UDS Directory Access
Photo Support

Lesson 6: Verifying and Troubleshooting Tools for Cisco Unified IM and Presence
Components
System Dashboard
Cisco Unified IM and Presence Reporting
Presence Viewer
System Troubleshooter
Cisco Jabber Connection Status
Troubleshoot Common Cisco Jabber Issues
Cisco Unified IP Phone Cannot Be Selected
In Softphone Mode, Telephony Is Not Possible
Users Are Not Shown as On the Phone During an Active Call
End User Cannot Log into Cisco Jabber
Search for Contacts Returns No Results
End User Cannot Control the Cisco Unified IP Phone 9971
Trace Filter Settings
Troubleshoot SIP Integration

Module 4: Video Provisioning and Integration in a Unified Communications Deployment

Lesson 1: Deploying Cisco Collaboration Systems Applications with Cisco Prime
Collaboration
Cisco Prime Collaboration Overview
Complete Lifecycle Management
Cisco Prime Collaboration Standard and Advanced
Automated System Provisioning
Domains, Service Areas, and Subscriber Types: Example
Administration Levels
LDAP Import
Subscriber Roles
Deployment Aspects in Cisco Prime Collaboration
Day-1 Services Infrastructure
Day-2 Services
Single Provisioning Interface
Multilanguage Support
Dashboard
Cisco Prime Telephone Self-Care

Lesson 2: Describing Video Infrastructure
Collaboration Infrastructure
Architectural Evolution
Combined Model and Methods
Cisco Prime Collaboration Manager
High-Level Function of Collaboration Infrastructure
Dual Approach
Cisco TelePresence VCS Characteristics
Cisco VCS Cluster Size
Call Control Terminology
Connecting Cisco Unified Communications Manager and VCS Clusters
Dial Plans
Conferencing
Multiparty Conferencing
Cisco TelePresence Conductor
Cisco Jabber Video for TelePresence (Movi)
DNS SRV Records
Automated Provisioning with Cisco VCS and TMS
Portfolio Simplification

Lesson 3: Describing Cisco TMS
Cisco TMS Introduction
Business Needs for Cisco TMS
Cisco TMS Platform Overview
Cisco TMS Overview
Endpoint and Infrastructure Support
Cisco TMS Scale and Management
Cisco TMS Conference Call Routing
Cisco TMS Conference Port Reservation
Call Launch Options
Calendaring Options
Cisco TelePresence Conductor Support
Recommended Cisco TMS Scheduling Deployment Mode
Adding Cisco VCS Endpoints to Cisco Unified Communications Manager
Integration of Cisco TMSXE with Microsoft Exchange
Cisco TMS Provisioning Extension

Lab Outline

Hardware Lab 1: Integrating Cisco Unity Connection with Cisco Unified Communications
Manager
Integrate Cisco Unity Connection with Cisco PLM
Configure Cisco Unified Communications Manager for an SCCP Integration
Configure Cisco Unified Communications Manager for a SIP Integration
Discover Call Routing in Cisco Unity Connection
Configure Call Forward Based on Call Classification
Back Up Cisco Unity Connection

Hardware Lab 2: Configuring Cisco Unity Connection Users
Modularize and Automate User Creation
Access User Pages and Web Inbox
Manage User Greetings
Message Notification
Mailbox Quotas and Message Aging
Distribution Lists
Configure Video Greeting

Hardware Lab 3: Configuring Cisco Unity Connection System Settings
Set Up the System
Integrate Cisco Unity Connection with the LDAP Server
Import Users from the Cisco Unified Communications Manager
Test Voice Messaging Behavior

Hardware Lab 4: Implementing Cisco Unity Connection Call Management
Create a Dial Plan and Set Up Site-Specific Directory Handler
Create an Interview Call Handler
Configure a New Auto-Attendant

Hardware Lab 5: Configuring Cisco Unified Messaging
Enable Integrated Messaging
Configure Unified Messaging
Secure Messaging

Hardware Lab 6: Troubleshooting Cisco Unity Connection (Optional)
Trace MWI Issues
Monitor a SIP Call Flow

Hardware Lab 7: Integrating Cisco Unity Express with Cisco Unified Communications
Manager Express
Set Up Cisco Unified Communications Manager Express
Set Up Cisco Unity Express
Enable Automated Backup

Hardware Lab 8: Configuring Cisco Unity Express System Settings and Users
Adjust the System Settings and Control the Access Privileges
Configure Users, Mailboxes, and Other Settings
Enable Additional User Features

Hardware Lab 9: Implementing Call Routing with Cisco Unity Express Auto-Attendant
Enable Cisco Unity Connection Auto-Attendant
Configure the Auto-Attendant Script to Use Business Hours and Holiday Schedules
Create a Script with Editor Express
Review and Modify a Script with the Script Editor (Optional)

Hardware Lab 10: Troubleshooting Cisco Unity Express (Optional)
Debug a SIP Call Flow on Cisco Unified Communications Manager Express
Trace an MWI Issue on Cisco Unity Express
Troubleshooting User TUI Input

Hardware Lab 11: Integrate Cisco Unified Communications IM and Presence with Cisco
Unified Communications Manager
Set Up Cisco Unified Communications Manager for Presence Integration
Set Up Cisco Unified Communications IM and Presence
Configure Service Discovery
Install Cisco Jabber

Hardware Lab 12: Configure Cisco Unified Communications IM and Presence Features
and Implement Cisco Jabber
Configure Cisco Jabber in Phone-Only Mode
Set Up Cisco Jabber in Full UC Mode
Use Jabber Config File Generator to Enable Features
Enable Voice Messaging in Cisco Jabber
Use RTMT to View Performance Counters
Configure LDAP and UDS Directory Access

Hardware Lab 13: Configure Cisco Jabber Mobile and Integrate Directory Servers
(Optional)
Photo Retrieval in Cisco Jabber