Description
Duration: 3 days
This course is the first step toward earning the ITIL Managing Professional designation. It covers how to integrate value streams and activities to create, deliver, and support IT-enabled products and services. Students will develop the knowledge and skills needed to manage IT-enabled services, teams, and workflows effectively. An exam voucher is included with this course.
Target Audience
- Individuals building on an existing foundation in service management
- Current and aspiring ITSM managers
- ITSM practitioners responsible for operating IT-enabled and digital products and services, including those overseeing end-to-end delivery
- Holders of existing ITIL qualifications who want to deepen their knowledge
Prerequisites
- ITIL® 4 Foundation
What’s included?
- Authorized Courseware
- Intensive Hands on Skills Development with an Experienced Subject Matter Expert
- Hands on practice on real Servers and extended lab support 1.800.482.3172
- Examination Vouchers & Onsite Certification Testing – (excluding Adobe and PMP Boot Camps)
- Academy Code of Honor: Test Pass Guarantee
- Optional: Package for Hotel Accommodations, Lunch and Transportation
With several convenient training delivery methods offered, The Code Academy makes getting the training you need easy. Whether you prefer to learn in a classroom or an online live learning virtual environment, training videos hosted online, and private group classes hosted at your site. We offer expert instruction to individuals, government agencies, non-profits, and corporations. Our live classes, on-sites, and online training videos all feature certified instructors who teach a detailed curriculum and share their expertise and insights with trainees. No matter how you prefer to receive the training, you can count on The Code Academy for an engaging and effective learning experience.
Methods
- Instructor Led (the best training format we offer)
- Live Online Classroom – Online Instructor Led
- Self-Paced Video
Speak to an Admissions Representative for complete details
| Start | Finish | Public Price | Public Enroll | Private Price | Private Enroll |
|---|---|---|---|---|---|
| 5/25/2026 | 5/27/2026 | ||||
| 6/15/2026 | 6/17/2026 | ||||
| 7/6/2026 | 7/8/2026 | ||||
| 7/27/2026 | 7/29/2026 | ||||
| 8/17/2026 | 8/19/2026 | ||||
| 9/7/2026 | 9/9/2026 | ||||
| 9/28/2026 | 9/30/2026 | ||||
| 10/19/2026 | 10/21/2026 | ||||
| 11/9/2026 | 11/11/2026 | ||||
| 11/30/2026 | 12/2/2026 | ||||
| 12/21/2026 | 12/23/2026 | ||||
| 1/11/2027 | 1/13/2027 | ||||
| 2/1/2027 | 2/3/2027 | ||||
| 2/22/2027 | 2/24/2027 | ||||
| 3/15/2027 | 3/17/2027 | ||||
| 4/5/2027 | 4/7/2027 | ||||
| 4/26/2027 | 4/28/2027 |
Learning Objectives
- Understand how to plan and build a service value stream for creating, delivering, and supporting services
- Identify how relevant ITIL practices support creation, delivery, and support across the SVS and value streams
- Know how to create, deliver, and support services
- Understand how to bring together different value streams and activities to create, deliver, and support IT-enabled products and services, including the associated practices, methods, and tools
- Understand approaches to measuring service performance, service quality, and improvement
Course Outline
Module 1: Planning and Building a Service Value Stream
This module covers key concepts and challenges within the Service Value System (SVS), including applying a ‘shift left’ approach and recognizing the role of information and technology throughout the SVS.
Module 2: Contributing to Creation, Delivery, and Support
This module examines how to use the value stream to design, develop, and transition new services, how ITIL practices enhance value streams, how to deliver user support, and how ITIL practices extend value streams for support functions.
Module 3: Creating, Delivering, and Supporting Services
This module focuses on coordinating, prioritizing, and organizing activities, and looks at the implications of buy versus build decisions, sourcing strategies, and service integration and management.
