Description
Duration: 5 days
This course covers the administration of Cisco Unified Communications Manager (CUCM) and Unity Connection, including updates introduced in Version 15. It is designed for system administrators and networking professionals working with IP telephony in enterprise environments. Version 15 brings notable changes such as a 64-bit architecture, auto-provisioning for collaboration tools, and enhanced security capabilities. The course also addresses Cisco Webex Dedicated Instance and how it supports cloud integration while maintaining compatibility with existing Cisco infrastructure.
Target Audience
- Phone Network Administrators
- Data System Administrators
- Entry-level Network Engineers
- IT Support Personnel
- Helpdesk Support Staff
Prerequisites
- Familiarity with IP networking or voice networks is helpful but not required
- Basic experience working within a Windows desktop environment
- General understanding of networking concepts such as LANs, WANs, IP switching, and routing
- Familiarity with traditional PSTN technologies, including PBX systems and voicemail administration
- Basic familiarity with Cisco Unified Communications Manager
What’s included?
- Authorized Courseware
- Intensive Hands on Skills Development with an Experienced Subject Matter Expert
- Hands on practice on real Servers and extended lab support 1.800.482.3172
- Examination Vouchers & Onsite Certification Testing – (excluding Adobe and PMP Boot Camps)
- Academy Code of Honor: Test Pass Guarantee
- Optional: Package for Hotel Accommodations, Lunch and Transportation
With several convenient training delivery methods offered, The Code Academy makes getting the training you need easy. Whether you prefer to learn in a classroom or an online live learning virtual environment, training videos hosted online, and private group classes hosted at your site. We offer expert instruction to individuals, government agencies, non-profits, and corporations. Our live classes, on-sites, and online training videos all feature certified instructors who teach a detailed curriculum and share their expertise and insights with trainees. No matter how you prefer to receive the training, you can count on The Code Academy for an engaging and effective learning experience.
Methods
- Instructor Led (the best training format we offer)
- Live Online Classroom – Online Instructor Led
- Self-Paced Video
Speak to an Admissions Representative for complete details
Learning Objectives
- Configure and manage core functionality within Cisco Unified Communications Manager.
- Understand migration paths and integration approaches for Cisco Webex Dedicated Instance.
- Work with the new features and updated security settings introduced in CUCM Version 15.
- Build skills in managing and troubleshooting IP telephony and unified communications in a Cisco environment.
Course Outline
Module 1: IP Telephony Fundamentals
Introduces core IP telephony concepts, outlines deployment models for Cisco Unified Communications, and examines advanced multisite capabilities in enterprise network settings.
Module 2: Basic Server Configuration
Covers accessing Cisco Unified Communications Manager, reviewing foundational server settings, explaining multilevel administration, and configuring backup and restore procedures using DRS.
Module 3: User Administration
Covers available user configuration options in CUCM and how to use the user web portal for self-service and administrative functions.
Module 4: Phone Registration and Cisco Unified IP Phones
Addresses system parameter configuration, support for Cisco Unified IP Phones, the phone registration process, IP phone communication, and use of the Bulk Administration Tool (BAT).
Module 5: Route Plan Fundamentals
Covers setting up dial plan connectivity and building route plans to handle call routing within a Cisco Unified Communications environment.
Module 6: Route Filters and Digit Manipulation
Covers the configuration of translation patterns and route filters, along with digit manipulation methods used to manage call routing and number formatting.
Module 7: Class of Control
Explains class of control concepts and demonstrates how to apply class of control settings to grant or restrict calling privileges for users and devices.
Module 8: Media Resources
Covers media resource types such as transcoders and conference bridges, and explains how media resources are managed within CUCM.
Module 9: Telephony Features and Services
Reviews standard telephony features, covers hunt group configuration for call distribution, and describes phone services available to Cisco IP Phone users.
Module 10: Dedicated Instance for Webex Calling
Examines the role of Dedicated Instance in network infrastructure, reviews its key features and deployment benefits, and explores practical use cases for Cisco Dedicated Instance.
Module 11: Cisco Unity Connection Overview
Provides an introduction to Cisco Unity Connection, covers navigation of the administration interface, and explains call handlers, user accounts, and call flow within the voicemail system.
Module 12: User and Contact Configuration
Covers user and contact configuration options within Cisco Unity Connection and methods for managing multiple users efficiently.
Module 13: Feature Implementation
Covers dial plan setup within Unity Connection, user feature configuration, access to voice messaging and related features, and management of distribution lists.
Module 14: Cisco Unity Connection Applications, Tools, and Reports
Covers the design of audiotext applications, use of Unity Connection tools and reports for system management, and use of the Disaster Recovery System (DRS) for backup and restore tasks.
