Implementing Cisco® IP Telephony & Video, Part 1 Course Outline


Duration: 05 days

Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1) v1.0 is a five-day course that prepares the learner for implementing a Cisco Collaboration solution at a single-site environment. This course focuses primarily on Cisco Unified Communications Manager Version 10.x, which is the call-routing and signaling component for the Cisco Collaboration solution.

Lab exercises included in the course help learners to perform postinstallation tasks, configure Cisco Unified Communications Manager, implement MGCP and H.323 and, SIP trunks, and build dial plans to place single site on-cluster and off-cluster calling for voice and video. Learners will also implement media resources, audio and video conferencing, and describe QoS.

Note: Students registering for this course will be receiving their course kit in a digital format. To be able to view your digital kit you will need to bring a laptop PC and/or a compatible iPad or Android tablet, the recommended system requirements and instructions to access the course kit content can be found at the following link:Digital Course Kit Requirements and Instructions

Please be aware that this digital version is designed for online use, not for printing. You can print up to 10 pages only in each guide within a course. Please note that every time you click the Print button in the book, this counts as one page printed, whether or not you click OK in the Print dialog.

Upon completing this course, the learner will be able to meet these overall objectives:
• Describe the role of Cisco Unified Communications Manager in a Cisco Collaboration Solution, including its functions, architecture, deployment, and redundancy options, and how to deploy endpoints, users, and Cisco IP Phone Services.
• Describe the functions and the purpose of a dial plan and explains how to implement on-cluster calling.
• Describe how to configure MGCP, H.323, and SIP gateways. The module also describes how to create a dial plan that supports inbound and outbound off-cluster calling for numbers and URIs.
• Describe the types of media resources that Cisco Unified Communications Manager supports, how to configure Cisco Unified Communications Manager server software-based media resources, and how to implement Cisco hardware-based media resources.
• Describe how to implement audio and video conferencing devices that can be used with Cisco Unified Communications Manager, built-in Cisco Unified Communications Manager software audio bridge, Cisco lOS-based audio and video conference bridges, and Cisco TelePresence conferencing products including Cisco TelePresence MSE 8000, Cisco TelePresence Server, Cisco TelePresence MCU, and Cisco TelePresence Conductor.
• Provide an introduction to QoS with emphasis on the QoS components, often referred to as the QoS toolkit, that are used to provide services for various business applications.

The knowledge that you should have before attending this course should include the following:
• Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, switching and routing
• Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP
• Basics of digital interfaces, PSTN, and VoIP
• Fundamental knowledge of converged voice and data networks

Who Should Attend
The primary target audiences for the course are:
• Network administrators and network engineers
• CCNP Collaboration candidates

Secondary audiences are:
• Systems engineers

What’s included?

  • Authorized Courseware
  • Intensive Hands on Skills Development with an Experienced Subject Matter Expert
  • Hands on practice on real Servers and extended lab support 1.800.482.3172
  • Examination Vouchers & Onsite Certification Testing- (excluding Adobe and PMP Boot Camps)
  • Academy Code of Honor: Test Pass Guarantee
  • Optional: Package for Hotel Accommodations, Lunch and Transportation

Training Solutions

With several convenient training delivery methods offered, The Academy makes getting the training you need easy. Whether you prefer to learn in a classroom or an online live learning virtual environment, training videos hosted online, and private group classes hosted at your site. We offer expert instruction to individuals, government agencies, non-profits, and corporations. Our live classes, on-sites, and online training videos all feature certified instructors who teach a detailed curriculum and share their expertise and insights with trainees. No matter how you prefer to receive the training, you can count on The Academy for an engaging and effective learning experience.


  • Instructor-Led (the best training format we offer)
  • Live Online Classroom – Online Instructor-Led
  • Self-Paced Video

Speak to an Admissions Representative for complete details

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Course Outline

Module 1: Cisco Unified Communications Manager Introduction
Lesson 1: Describing the Role of Cisco Unified Communications Manager, Its Architecture, and Its Deployment and Redundancy Options◦Overview of the Cisco Collaboration Solution
◦Cisco Unified Communications Manager Functions
◦Cisco Unified Communications Manager Architecture
◦Cisco Unified Communications Manager Models
◦Cisco Unified Communications Manager Redundancy

Lesson 2: Performing Initial Cisco Unified Communications Manager Configuration◦Cisco Unified Communications Manager Servers
◦Cisco Unified Communications Manager Services
◦Cisco Unified Communications Manager Groups
◦Cisco Unified Communications Manager Configuration Elements: Enterprise Parameters
◦Cisco Unified Communications Manager Configuration Elements: Service Parameters
◦Cisco Unified Communications Manager Configuration Elements: Device Settings

Lesson 3: Deploying Endpoints and Users◦Comparison of Endpoints Supported by Cisco Unified Communications Manager
◦Endpoint Configuration Elements
◦Cisco Unified Communications Manager User Accounts
◦Types of LDAP Integration: Synchronization
◦Types of LDAP Integration: Authentication
◦LDAP Integration Features: Attribute Mapping
◦LDAP Integration Feature: Filters

Lesson 4: Deploying IP Phone Services◦Overview of Cisco IP Phone Services
◦Cisco IP Phone Services: Deployment Options

Module 2: Dial Plan Introduction and Implementation of Single-Site On-Cluster Calling
Lesson 1: Describing Dial Plan Components◦Dial Plan Overview
◦Dial Plan Components and Their Functions
◦Comparison of Dial Plan Configuration Elements

Lesson 2: Implementing Endpoint Addressing and Call Routing◦Endpoint Addressing
◦Cisco Unified Communications Manager Call Routing Overview
◦Cisco Unified Communications Call-Routing Logic
◦Addressing Methods and Digit Analysis
◦Variable-Length Patterns, Overlapping Patterns, and Urgent Priority

Lesson 3: Implementing Calling Privileges◦Calling Privileges Overview
◦Calling-Privileges Configuration Elements
◦Partitions and CSSs
◦Partition and CSS Considerations
◦Partition and CSS Configuration

Lesson 4: Implementing Call Coverage in Cisco Unified Communications Manager◦Call Coverage Overview
◦Call Hunting
◦Call Hunting Scenarios
◦Call Queuing
◦Call Hunting and Call Queuing Configuration

Module 3: Implementation of Single-Site Off-Cluster Calling
Lesson 1: Analyzing Single-Site Off-Cluster Calling Requirements◦PSTN Access Methods
◦TDM Gateway vs. Cisco UBE
◦TDM Gateway Comparison
◦Audio and Video Codec Selection
◦PSTN Numbering Plans

Lesson 2: Implementing PSTN Access Using MGCP Gateways◦MGCP Gateway Implementation Overview
◦MGCP Gateway Support in Cisco Unified Communications Manager
◦MGCP Gateway Implementation Considerations
◦Implement an MGCP Gateway in Cisco Unified Communications Manager
◦Integrate Cisco IOS MGCP Gateways with Cisco Unified Communications Manager
◦Configure Cisco IOS MGCP Gateway Fractional PRIs
◦Path Selection in Cisco Unified Communications Manager
◦Route Groups in Cisco Unified Communications Manager
◦Route Lists in Cisco Unified Communications Manager
◦Digit Manipulation Requirements with Multiple Paths
◦Digit Manipulation Configuration Elements in Cisco Unified Communications Manager
◦PSTN Access Digit Manipulation Example

Lesson 3: Describing Cisco IOS H.323 and SIP Gateways◦H.323 and SIP Gateway Overview
◦Dial Peer Overview
◦Inbound Dial Peer Selection
◦Discovery 1: Exploring Cisco IOS Gateway Functions
◦Outbound Dial Peer Selection
◦Discovery 2: Exploring Cisco IOS Gateway Functions
◦Digit Manipulation Features
◦Codec Configuration
◦COR Configuration

Lesson 4: Implementing PSTN Access Using H.323 Gateways◦H.323 PSTN Gateway Configuration in Cisco Unified Communications Manager Deployments
◦Dial Plan Design and Documentation

Lesson 5: Describing the Cisco Unified Border Element◦Cisco Unified Border Element Overview
◦Protocol Interworking on the Cisco Unified Border Element
◦Media Flows on the Cisco Unified Border Element
◦Codec Negotiation on the Cisco Unified Border Element

Lesson 6: Using the Cisco Unified Border Element to Access the PSTN via a SIP Trunk◦PSTN SIP Access Overview
◦Configuration Requirements in Cisco Unified Communications Manager
◦Configuration Requirements for the Cisco Unified Border Element

Lesson 7: Using Cisco Unified Border Element for URI Dialing◦Cisco Unified Border Element URI Dialing Overview
◦Cisco Unified Communications Manager URI Dialing Configuration Requirements
◦Cisco Unified Border Element URI Dialing Configuration Requirements

Lesson 8: Describing Dial Plan Interworking◦Dial Plan Interworking Characteristics
◦Dial Plan Interworking Support

Module 4: Media Resources
Lesson 1: Describing Media Resources in Cisco Unified Communications Manager◦Media Resources Overview
◦Audio Conferences
◦Video Conferences
◦Media Termination Points
◦Music on Hold
◦Video on Hold
◦Trusted Relay Points

Lesson 2: Implementing Annunciators and MOH◦MOH Support in Cisco Unified Communications Manager
◦Unicast and Multicast MOH Characteristics
◦MOH Audio Source Selection
◦MOH Configuration
◦Annunciator Support in Cisco Unified Communications Manager
◦Annunciator Configuration Procedure
◦Media Resource Access Control Overview
◦Conference Bridge Selection
◦Media Resource Access Control Configuration

Lesson 3: Implementing MTPs◦MTP Types and Functions
◦MTP Requirements for SIP Trunks
◦MTP Requirements for H.323
◦MTP Configuration Procedure

Module 5: Audio and Video Conferencing
Lesson 1: Describing Conferencing Devices and Their Functions◦Devices That Support Audio or Video Conferencing
◦Comparison of Audio Conference Bridges
◦Comparison of Video Conference Bridges
◦Conference Bridge Integration Options in Cisco Unified Communications Manager

Lesson 2: Implementing Conference Bridges◦Cisco Unified Communications Manager Software Audio Conference Bridge
◦Cisco IOS-based Conference Bridges
◦Cisco Unified Communications Manager- and Cisco IOS-based Conference Bridge Configuration

Lesson 3: Describing Cisco TelePresence MSE 8000◦Cisco TelePresence MSE 8000 Overview
◦Cisco TelePresence MSE 8000 Feature Blades
◦Cisco TelePresence MSE 8000 Capabilities
◦Cisco TelePresence MSE 8000 Feature Blade Configuration

Lesson 4: Implementing Cisco TelePresence Server◦Cisco TelePresence Server Overview
◦Integration of Cisco TelePresence Server and Cisco Unified Communications Manager
◦Configuration Example of Cisco TelePresence Server Integration

Lesson 5: Implementing Cisco TelePresence Conductor◦Cisco TelePresence Conductor Characteristics
◦Options for Integrating Cisco TelePresence Conferencing Resources
◦Integration of Cisco TelePresence Conductor and Cisco Unified Communications Manager

Module 6: Quality of Service
Lesson 1: Analyzing Quality of Service Requirements◦Issues in Packet-Switching Networks
◦Solutions to Packet-Switching Network Issues
◦Bandwidth Calculations
◦Bandwidth Calculations for Layer 2 Overhead
◦Bandwidth Calculations for Video Calls

Lesson 2: Describing QoS Components and their Functions◦Three Models of QoS: Best-Effort
◦Three Models of QoS: IntServ
◦Resource Reservation Protocol
◦Three Models of QoS: DiffServ
◦Differentiated Services Code Point
◦Overview of QoS Components
◦Mapping Classes and Markings
◦Congestion Management
◦Congestion Avoidance
◦Link Efficiency Methods: Compression
◦Link Efficiency Methods: LFI

Lesson 3: Implementing Marking◦Marking Methods
◦Class-Based Markings
◦Trust Boundaries
◦Mapping Layer 2 CoS to Layer 3 QoS
◦Marking Configuration Example

Lesson 4: Implementing Policing and Shaping◦Comparison of Policing and Shaping
◦Class-Based Policing: Single Bucket
◦Class-Based Policing: Dual Buckets
◦Class-Based Policing: Dual Rate
◦Class-Based Shaping
◦Low Latency Queuing
◦Monitoring LLQ
◦Calculating Bandwidth for LLQ
◦Example 1: Single-Rate Single Token Bucket Class-Based Policing
◦Example 2: Single-Rate Dual Token Buckets Class-Based Policing
◦Example 3: Class-Based Shaping

Lab Outline
Hardware Lab 1: Configuring Cisco Unified Communications Manager Initial Settings
• Explore the Lab Environment
• Verify Default Configuration and Perform Initial Configuration
Hardware Lab 2: Deploying Endpoints and Users• Configure IP Phones
• Configure LDAP Integration and Local Users
Hardware Lab 3: Implementing Endpoint Addressing and Call Routing• Identify the Differences of a Directory Number and a Line Appearance
• Configure DN-Based Directory URIs and User-Based Directory URIs
• Configure Overlapping Directory Numbers and Urgent Priority
Hardware Lab 4: Implementing Calling Privileges• Configure Partitions and CSS for Accessing Directory Numbers
• Configure Calling Privileges for Accessing Directory URIs
Hardware Lab 5: Implementing Call Coverage• Implement Call Hunting in Cisco Unified Communications Manager
Hardware Lab 6: Implementing PSTN Calling Using MGCP Gateways• Integrate a Cisco IOS MGCP Gateway with Cisco Unified Communications Manager
• Implement Inbound and Outbound PSTN Calling
Hardware Lab 7: Implementing PSTN Calling Using H.323 Gateways• Implement Inbound and Outbound PSTN Calling Using H.323 Gateways
Hardware Lab 8: Implementing PSTN Calling Using SIP Trunks Through Cisco Unified Border Element• Configure a SIP Trunk to a Simulated PSTN Through Cisco Unified Border Element
Hardware Lab 9: Using Cisco Unified Border Element for URI Dialing• Configure URI Calls to an ITSP Through Cisco Unified Border Element
Hardware Lab 10: Implementing Annunciators and MOH• Implement Annunciator and MOH
Hardware Lab 11: Implementing Conference Bridges• Implement Cisco Unified Communications Manager Conference Bridge Media Resources
Hardware Lab 12: Implementing Cisco TelePresence Conductor• Integrate Cisco TelePresence Conductor and Cisco Unified Communications Manager
• Configure Cisco TelePresence Conductor to Manage Conference Bridges