Cisco TSHOOT – Troubleshooting and Maintaining Cisco IP Networks


Duration: 5 days

Troubleshooting and Maintaining Cisco IP Networks (TSHOOT 300-135) is a qualifying exam for the Cisco CCNP Routing and Switching certification. The TSHOOT 300-135 exam certifies that the successful candidate has the knowledge and skills necessary to:

Plan and perform regular maintenance on complex enterprise routed and switched networks
Use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting
Upon completing this course, the learner will be able to meet these overall objectives:

Describe the troubleshooting tools and methodologies that are used to identify and resolve issues in complex enterprise networks
Isolate and fix the network issues that your company, SECHNIK Networking Ltd., is facing
Describe the possible issues for non-functioning trunk link
Describe the possible issues for non-functioning network address translation
Describe how to interface status can be interpreted
Describe IPv6 address assignment methods
Troubleshoot routing loops
Explain the TCP three-way handshake
Troubleshoot error-disabled port state
Describe how to troubleshoot DHCP
Describe how passive interfaces behave with different routing protocols
Describe basic IPv6 addressing
Isolate and fix the network issues that your customer, TINC Garbage Disposal Ltd., is facing
Describe the possible port security issues
Describe the possible issues with the VLAN configuration
Describe the possible BGP neighborship issues
Describe the possible OSPF adjacency issues
Describe possible device management issues via SSH or telnet
Describe possible HSRP issues
Describe the possible issues with illegitimate routing sources
Describe common issues related to VRRP protocol
Describe the possible EtherChannel issues
Describe how to troubleshoot GLBP
Describe how to troubleshoot FHRPs
Describe the usage of DHCP snooping
Describe Cisco Technical Assistant Center
Isolate and fix the network issues that your customer, PILE Forensic Accounting Ltd., is facing
Describe common issues with EIGRP adjacencies
Troubleshooting BGP filtering
Describe what is a BGP transit area and what challenges it brings
Troubleshooting BGP
Describe NTP troubleshooting issues
Describe recommended practices to prepare for disaster recovery in your network
Describe inter-VLAN routing issues and how to troubleshoot them
Describe DNS-related issues and how to troubleshoot them
Describe the challenges of remote management access
Troubleshoot EIGRP named configuration
Troubleshoot EIGRP stub behavior
Describe different ways to configure default route information on devices
Troubleshoot BGP route selection
Secure the management plane in your network
Isolate and fix the network issues that your customer, Bank of POLONA Ltd., is facing
Troubleshoot redistribution in IPv4 environment
Troubleshooting first-hop redundancy protocols
Troubleshoot IP SLAs
Troubleshoot EIGRP summarization
Troubleshoot basic RIPng
Describe ACL troubleshooting
Describe the possible issues with GRE tunnels
Troubleshoot OSPF summarization
Describe AAA services and commands for troubleshooting
Troubleshoot OSPF for IPv6 environment
Troubleshoot OSPF stubby areas
Isolate and fix the network issues that your customer, RADULKO Transport Ltd., is facing
Describe STP troubleshooting and STP stability mechanisms
Troubleshoot policy-based routing
Troubleshoot CDP and LLDP
Troubleshoot VTP
Troubleshoot EIGRP for IPv6
Troubleshoot BGP for IPv6
Troubleshoot address families in OSPFv3


Prior to attending this course, students should have the knowledge of and experience with the implementation and verification of enterprise routing and switching technologies as offered by the Implementing Cisco Switched Networks (SWITCH) v2.0 and Implementing Cisco IP Routing (ROUTE) v2.0 courses or equivalent skills and knowledge. This includes knowledge and experience of the following technologies:
Layer 2 switching

VLANs, VLAN access control lists, port security
Switch security issues
Link aggregation protocols
Inter-VLAN routing solutions
FHRPs, including HSRP, VRRP, and GLBP
Branch office operations
Layer 3 path control
IPv6 Networking

What’s included?

  • Authorized Courseware
  • Intensive Hands on Skills Development with an Experienced Subject Matter Expert
  • Hands-on practice on real Servers and extended lab support 1.800.482.3172
  • Examination Vouchers & Onsite Certification Testing- (excluding Adobe and PMP Boot Camps)
  • Academy Code of Honor: Test Pass Guarantee
  • Optional: Package for Hotel Accommodations, Lunch and Transportation

With several convenient training delivery methods offered, The Academy makes getting the training you need easy. Whether you prefer to learn in a classroom or an online live learning virtual environment, training videos hosted online, and private group classes hosted at your site. We offer expert instruction to individuals, government agencies, non-profits, and corporations. Our live classes, on-sites, and online training videos all feature certified instructors who teach a detailed curriculum and share their expertise and insights with trainees. No matter how you prefer to receive the training, you can count on The Academy for an engaging and effective learning experience.


  • Instructor Led (the best training format we offer)
  • Live Online Classroom – Online Instructor Led
  • Self-Paced Video

Speak to an Admissions Representative for complete details

StartFinishPublic PricePublic Enroll Private PricePrivate Enroll


1 – Basic Concepts & Network Design
Lesson 1: Analyzing Campus Network Structure
Hierarchical Network Design
Layers in the Hierarchical Model
Building Cisco Enterprise Campus Architecture
Access Layer
Distribution Layer
Core Layer
Is a Core Layer Needed?
Types of Cisco Switches
Routed vs. Switched Campus Architecture
Lesson 2: Comparing Layer 2 and Multilayer Switches
Layer 2 Switch Operation
Multilayer Switch Operation
Frame Rewrite
Distributed Hardware Forwarding
Cisco Switching Methods
Route Caching
Topology-Based Switching
Lesson 3: Using Cisco SDM Templates
What Are SDM Templates?
SDM Template Types
Changing the SDM Template
Choosing the Correct Template
Lesson 4: Implementing LLDP
LLDP Introduction
Enabling LLDP
Discovering Neighbors Using LLDP
Lesson 5: Implementing PoE
The Need for PoE
PoE Components
PoE Standards
PoE Negotiation
Configuring and Verifying PoE

2 – Campus Network Architecture
Lesson 1: Implementing VLANs and Trunks
The Native VLAN
Switch Port Mode Interactions
Deploying VLANs
End-to-End vs. Local VLANs
Voice VLAN Overview
Voice VLAN Configuration
Switch Configuration for Wireless Network Support

Lesson 2: Introducing VTP

The Role of VTP
VTP Modes
VTP Versions
Default VTP Configuration
Overwriting VTP Configuration
VTP Configuration Recommendation

Lesson 3: Implementing DHCP
DHCP Overview
DHCP Relay
DHCP Options

Lesson 4: Implementing DHCP for IPv6

Stateless Autoconfiguration Overview
DHCPv6 Overview
DHCPv6 Operation
Stateless DHCPv6 Overview
DHCPv6 Relay Agent

Lesson 5: Configuring Layer 2 Port Aggregation

The Need for EtherChannel
EtherChannel Mode Interactions
Layer 2 EtherChannel Configuration Guidelines
EtherChannel Load-Balancing Options
EtherChannel Load-Balancing Operation
EtherChannel Guard

3 – Spanning Tree Implementation
Lesson 1: Implementing RSTP

STP Overview
STP Standards
STP Operation
Bridge Protocol Data Units
Root Bridge Election
Root Port Election
Designated Port Election
STP Port States
Per VLAN Spanning Tree
RSTP Port Roles
Comparison of RSTP and the STP Port States
STP Topology Changes
RSTP Topology Changes
RSTP Link Types
Lesson 2: Implementing STP Stability Mechanisms

Cisco STP Toolkit
Securing a PortFast Interface with BPDU guard
Disabling STP with BPDU filter
The Problem with Unidirectional Links
Loop Guard Overview
Loop Guard Configuration
Loop Guard Verification
UDLD Overview
UDLD Configuration
Comparing Loop Guard with UDLD
UDLD Recommended Practices
STP Stability Mechanism Recommendations
Flex Links
Lesson 3: Implementing MST

Introducing MST
MST Regions
STP Instances with MST
Extended System ID for MST
Configuring MST Path Cost
Configuring MST Port Priority
MST Protocol Migration
MST Recommended Practices
4 – Inter-VLAN Routing

Lesson 1: Implementing Inter-VLAN Routing Using a Router

Inter-VLAN Routing Using an External Router
External Router: Advantages and Disadvantages
Lesson 2: Configuring a Switch to Route

Switch Virtual Interfaces
Routed Switch Ports
SVI auto state exclude Command
SVI Configuration Checklist
Layer 2 EtherChannel vs. Layer 3 EtherChannel
Layer 3 EtherChannel Configuration

5 – High-Availability Networks
Lesson 1: Configuring Network Time Protocol

The Need for Accurate Time
Configuring the System Clock Manually
Network Time Protocol
NTP Modes
Securing NTP
NTP Source Address
NTP Versions
NTP in an IPv6 Environment
Simple Network Time Protocol
SNTP Configuration
Lesson 2: Implementing SNMP Version 3

SNMP Overview
SNMP Versions
SNMP Recommendations
SNMPv3 Configuration
Verifying the SNMPv3 Configuration
Lesson 3: Implementing the Cisco IOS IP SLA

Cisco IOS IP SLA Introduction
IP SLA Source and Responder
IP SLA Operation with Responder
IP SLA Responder Time Stamps
Configuring Authentication for the IP SLA
Configuration Example: UDP Jitter
Lesson 4: Implementing Port Mirroring for Monitoring Support

What Is SPAN?
SPAN Terminology
Remote SPAN
Local SPAN Configuration
Verifying the Local SPAN Configuration
RSPAN Configuration
Verifying the RSPAN Configuration
Lesson 5: Verifying Switch Virtualization

6 – First Hop Redundancy Protocol Implementation
Lesson 1: Configuring Layer 3 Redundancy with HSRP

The Need for First-Hop Redundancy
The Idea Behind the First-Hop Redundancy Process
HSRP State Transition
Load Sharing with HSRP
The Need for Interface Tracking with HSRP
HSRP Interface Tracking
HSRP and Object Tracking
HSRP Authentication
HSRP Timers
HSRP Versions
Lesson 2: Configuring Layer 3 Redundancy with VRRP

About VRRP
Tracking and VRRP
VRRP Interface-Tracking Configuration
Lesson 3: Configuring Layer 3 Redundancy with GLBP

Introducing GLBP
GLBP States
GLBP Load-Balancing Options
GLBP Authentication
Tracking and GLBP
Lesson 4: Configuring First Hop Redundancy Protocol for IPv6

7 – Campus Network Security
Lesson 1: Implementing Port Security
Overview of Switch Security Issues
Recommended Practices for Switch Security
Unauthorized Access by Rogue Devices
Switch Attack Categories
MAC Flooding Attack
Introducing Port Security
Port Error Conditions
Error-Disabled Port Automatic Recovery
Port Access Lists
Configure Port Access Lists
Lesson 2: Implementing Storm Control
Storm Control
Configuring Storm Control
Verifying Storm Control Behavior
Lesson 3: Implementing Access to External Authentication
AAA Framework Overview
Benefits of AAA Usage
Authentication Options
Enabling AAA and Configuring a Local User for Fallback
Configuring RADIUS for Console and vty Access
Configuring TACACS+ for Console and vty Access
Configuring Authorization and Accounting
Limitations of TACACS+ and RADIUS
Identity-Based Networking
IEEE 802.1X Port-Based Authentication
IEEE 802.1X Configuration Checklist
Lesson 4: Mitigating Spoofing Attacks
DHCP Spoofing Attacks
DHCP Snooping
DHCP Snooping Configuration
IP Source Guard
IP Source Guard Configuration
ARP Spoofing
Dynamic ARP Inspection
DAI Configuration
Lesson 5: Securing VLAN Trunks
Switch Spoofing
Protecting Against Switch Spoofing
VLAN Hopping
Protecting Against VLAN Hopping
VLAN Access Lists
VACL Interaction with ACL and PACL
Configuring VACLs
Lesson 6: Configuring PVLANs
The Need for PVLANs
Introduction to PVLANs
PVLAN Port Types
PVLAN Configuration
PVLAN Verification
PVLANs Across Multiple Switches
Protected Port Feature